We understand that benefits can be confusing. From eligibility to claims to plan offerings, these frequently asked questions should give you clarity as you navigate membership with RBA. As always, feel free to contact us if your questions remain unresolved.
Our work consists of ministries just like yours, which allows us to have a more hands on approach in helping you with your insurance. We fully support your calling; you are never just a number with RBA. We’re experts in our field and we’re committed to delivering the highest level of care with attentiveness, warmth and integrity. Contact Nikki at 800-701-8992 or nhuttenga@reformedbenefits.org to discuss this further. We’d love to chat!
Renewal information is released in early September of each year.
No, you’re not required to pay by EFT. 95% of our members currently pay by EFT, but we understand that not everyone is comfortable with this arrangement.
No. The RBA offers a Medicare Advantage Plan only for those who are retired from the CRCNA and the RCA. If you are still actively working, you will continue on your current plan.
Long-Term Disability for ordained clergy of the RCA and CRCNA is administered through the respective denomination’s retirement office. RBA does not administer LTD for ordained clergy. For the RCA please contact 866-221-5480 and for the CRCNA please contact 616-224-0722.
Yes. RBA requires all eligible full-time staff members to be enrolled in the RBA Medical and Basic Life plans unless they have medical coverage through their spouses. Participants who have spouse coverage will still be required to participate in the Basic Life plan. Please refer to the Terms of Participation for specific eligibility details.
Contact RBA for questions on eligibility by calling 800-701-8992 or emailing benefits@reformedbenefits.org.
RBA offers the following benefit plans: Medical, Dental, Vision, Basic Life, Supplemental Employee Life, Supplemental Spouse Life, Supplemental Child Life, *Voluntary Long-Term Disability, Accidental Death & Dismemberment, Accident, and Critical Illness.
*available to non-ordained staff only
It’s a great day to start! If you’re on the UHC medical plan you’re eligible to join in the fun!
Visit rba.realappeal.com to enroll online. You can also call 1-844-344-REAL (7325) for assistance.
Renewal information is released in early September of each year.
Each church must sign a Group Coverage Agreement and agree to enroll all eligible full-time staff in the Basic Life and/or Medical plans (Church can select Life only or Life + Medical option). Please review the RBA Terms of Participation for specific eligibility details. We’ll make it as painless as possible!
Yes. We now offer a $75,000 Group-Term Life policy in addition to the $175,000 policy. Churches now have the option to chose between the two policies for their staff.
Employees can take different medical plans than their coworkers.
RBA does not require you or your church to use a specific institution for Health Savings Accounts. You can find helpful information supplied by our preferred partners, Optum Health Bank and Wells Fargo here on our Resource page. We also suggest you contact the bank that your church or pastor uses to see if they offer Health Savings Accounts.
If you’re from an RCA church, contact the Board of Benefit Services at 866-221-5480. If you’re from a CRC church, contact the Ministers’ Pension Fund at 616-224-0722.
Kindly send us an email with your new address: benefits@reformedbenefits.org
Login to your account at www.reformedbenefits.bswift.com. From there you can update your personal information.
You can contact the billing specialist by calling 800-701-8992 or emailing benefits@reformedbenefits.org.
For claims issues, please contact Compass Professional Health Services at 1-800-513-1667. You may also contact UHC using the number on the back of your insurance card or via 866-633-2446.*
*If you’re an international participant, please contact Aetna Global via the number listed on the back of your card.